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How to unlock the future: Predicting your members’ behaviors with CRM magic
09 Feb

How to unlock the future: Predicting your members’ behaviors with CRM magic

Right on the Money

For too long, credit unions have relied on the idea that knowledge + intuition would predict the future. But it doesn’t. All you get are vague assumptions, like some crystal-ball fortune-teller at a fly-by-night carnival. Sure, they’ll tell you what you want to hear. But you’ll lose money, time, and dignity in the process. To get real answers that retain (and attract) members, deepen relationships, and grow your credit union, you need to add data to the equation. Let’s take a look at these three magic words and how they, along with forward-thinking strategy and process, can make predictions possible for your credit union.

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Unlocking CRM’s full potential: What CUs keep missing
09 Feb

Unlocking CRM’s full potential: What CUs keep missing

Customer Experience

Imagine being the secret admirer and the best friend of each of your members – all at once. That type of bond can turn a fleeting member connection into a meaningful, lasting relationship. But let’s face it, as much as you’d like them to, your members probably don’t see your credit union in the same light. The harsh reality is, they’re just not that into you. Many of your members are a swift swipe away from choosing another financial partner. With member loyalty hanging by a thread, you have the power to strengthen or sever relationships. The good news is you can solidify these wavering bonds. Enter CRM – a tool that promises to not just fortify relationships and retain members, but also to chart a growth trajectory for your credit union. The challenges include overcoming common misinterpretations of what a CRM should deliver and dodging pitfalls in its implementation. Yes, it’s daunting that 69% of digital transformations fall short, according to McKinsey. But the potential rewards of a well-implemented CRM are too compelling to ignore. So, let’s explore the secret sauce of successful CRM implementation together. It’s time to transform how you succeed with CRM.

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Demystifying banking CRMs: 4 critical reasons credit unions need CRM in 2023 and beyond
09 Feb

Demystifying banking CRMs: 4 critical reasons credit unions need CRM in 2023 and beyond

Employee Productivity

Today, CRMs are everywhere. They might not stave off an end-of-the-world catastrophe, but they can be used to help your credit union grow and avoid being merged in the process. Just be warned. There’s a big difference between a CRM built for managing sales and marketing versus a true credit union CRM. You need a CRM that does more than store contact information as well as a member’s product and service mix. You need one that helps you avoid a business meltdown and sets you up for success in 2023 and beyond.

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Stop hunting for a CRM: Discover the 10 features every credit union should demand
09 Feb

Stop hunting for a CRM: Discover the 10 features every credit union should demand

Productivity

Do you feel like finding the right CRM for your credit union is a never-ending quest, similar to hunting Bigfoot or the Loch Ness monster? You’re not alone. Many credit unions find themselves on a seemingly endless journey. But don’t despair: while Bigfoot and the Loch Ness monster remain myths, the perfect CRM for your credit union is out there. The truth is in this article. If you’re hunting for a real-deal CRM made for credit unions, hang tight! I’m about to unveil the 10 things that a credit union CRM must have before you make your purchase.

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How to use CRM to grow and retain membership in an unfriendly economy
09 Feb

How to use CRM to grow and retain membership in an unfriendly economy

Productivity

Technology, changing consumer behaviors, and growing fintech competition are driving significant changes across the financial services industry. As they fall under increasing pressure to preserve profits and their deposit base, credit unions need new tools and strategies to retain members and add new accounts.

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Boosting loans & deposits: The blueprint for credit unions to maximize CRM data strategy
09 Feb

Boosting loans & deposits: The blueprint for credit unions to maximize CRM data strategy

Banking on Experience

In the face of growing competition, rising consumer expectations, and evolving economic conditions, it’s time for financial institutions to double down on the account holder experience. While products and rates are important, relationships and experience will ultimately influence where they do business.

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